DEWA records 25% growth in digital transactions in 2023

Dubai Electricity and Water Authority (DEWA) has announced that its customers conducted around 12.5 million digital transactions in 2023, compared to around 10 million digital transactions in 2022, an increase of about 25 percent.

This reflects DEWA’s leading role in supporting the wise leadership’s vision to make Dubai the smartest and happiest city in the world.

The digital transactions conducted by customers included over 2.1 million transactions using DEWA’s website, over 3.2 million transactions using DEWA’s smart app, in addition to more than 6.8 million transactions through various digital channels that DEWA provides in collaboration with its partners.

“DEWA’s advanced digital infrastructure has contributed to increasing the smart adoption of DEWA’s services to 99.62 percent, in addition to the digital integration of more than 90 projects with 65 government and private organizations by the end of 2023,” said Mr. Al Tayer.

DEWA offers digital services for electricity and water management, as well as innovative sustainability services. These include the Smart Living initiative, providing features like consumption monitoring, comparison with high-efficiency homes, and offers through the DEWA Store to encourage smart and sustainable living, as per the statement.

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